New Community Technical Help Desk Portal Open for Business
The Office of Technology and Innovation has launched a new Community Help Desk portal. Hours are 7 a.m. to 5 p.m. Monday through Friday. In this portal, parents/guardians can:
- Find helpful support guides and screencasts in English and Spanish
- Chat with a virtual or live agent
- Submit and track the progress of a Help Desk ticket
Parents/guardians can still send an email to firstname.lastname@example.org or call 240-740-7020, and then track their ticket in the portal. Parents/guardians can also use this support guide to activate their accounts.